Who are we 

We, Radiance Limited (Address 18 St. Cross Street, 4th Floor, London, EC1N 8UN. The company’s registration number is 12442787), are committed to safeguarding the privacy of our customers and users (you).

Radiance Limited is the data controller of your personal data You can contact us by mail at the above address, by email at [email protected] or by telephone at +442080586131.

About this Privacy Policy

This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g. via phone, post, in-person meetings and other correspondence) and online means, such as when you use a website, owned and operated by Radiance Limited.

You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared and processed in accordance with this privacy policy.

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.

To the extent any linked websites or applications you visit are not owned or operated by Radiance Limited, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

Why do we use your personal data?

We may use your personal data for a variety of business purposes, which we have set out below.

• To conduct our business and provide you with our services and access to our Site.

To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.

This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.

• To manage your account 
• To communicate with you (about updates and changes) and provide you with customer support

To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account.

• To facilitate payments

To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds and to process payments.

• In relation to fraud prevention

To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.

• To ensure our Site content is relevant and to maintain the security of our Site.

To ensure that content from our Sites is presented in the most effective and secure manner for you and for your device.

• For research and development purposes

To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and Site. In order to do this, we may apply profiles to you based on your personal data and behavioral information (such as the pages on the Site you have visited or interacted with, including by reference to personal data legitimately obtained and shared with us by third parties or publicly available data). Such profiles may be used as part of our advertising, analytics, security, and provision of support.

If you do not provide us with the personal data the privacy policy, some or all of the following may happen:

• we may not be able to provide the requested products or services to you, either to the same standard or at all;
• we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
• we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

What personal data do we collect?

We may collect the following data about you. Please note that we may combine personal data collected about you from one source with personal data that we have collected about you from other sources.

Personal data provided voluntarily including account registration and interactions (e.g. reviews, feedback, comments, testimonials)

We collect personal data that you voluntarily provide to us, such as when you register for an account on our Site. This personal data may include your name, email address, other contact details, business information, marketing preferences and other information.

Correspondence

We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.

Purchase order and transaction Information

We collect personal data when you place an order and transact with Radiance Limited (including tracking orders and managing returns). This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and payment and invoicing information, such as your bank account/card number, billing address, bank card expiration date, and bank card security code.

Information stored on a Device

We may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) such as IP address, domain name, browser version and operating system, traffic data, weblogs, and other communication data, and device identifiers. To the extent required by applicable law, we will ask for your consent prior to collecting Device Information. Please note that we may associate Device Information with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you

Collection and use of public information

We may also collect, use, store, transfer, share, and disclose your personal data that is publicly available for the purposes set out in this privacy policy.

Children

The Site is intended for use by adults only. Radiance Limited does not sell products intended for purchase by children and does not therefore knowingly or intentionally collect personal data from children. Youth-oriented products are sold for purchase by adults only. Please only use this Site if you are aged 18 or over.

How do we protect your personal data?

Security

No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, Radiance Limited takes commercially reasonable efforts to protect its customers’ personal data.

If you have any questions or concerns about Radiance Limited’s security practices, you can send us an email at [email protected].

How long do we keep your personal data?

Our retention periods for personal data are based on business needs and legal requirements.

The length of time for which we will retain your personal data will depend on the purposes for which we need to retain it. After we no longer need to retain your personal data, we will delete it or securely destroy it in accordance with our records retention policy.

Contact US

If you want to learn more about our privacy practices or this policy, please email your questions about products and services via our email or via postal mail.